Global Lubricant Giant Hits 82% OTIF Serving 100,000+ Retail Outlets

The operational reality behind the transformation

For a manufacturer serving both automotive OEMs and 100,000+ retail outlets, every shipment carries regulatory weight. Hazardous goods classification means certified carriers only, no exceptions. One non-compliant truck on the road means fines, seizures, and SLA failures. On the B2B side, bulk industrial deliveries to plants and workshops run on strict schedules. On the B2C side, packaged consumer products move through a retail network with entirely different order sizes, carrier requirements, and delivery windows. Two distinct freight models, one operation, and manual processes holding it all together. That's the challenge Pando was brought in to solve.

Challenge vs Outcome

Challenges

Carrier compliance failures causing fines and in-transit delays.
No real-time visibility across 100+ logistics partners.
Manual freight planning taking hours, introducing errors and hurting OTIF.
Fragmented EXIM and international logistics coordination.
Paper invoices and manual tax matching causing payment delays and cost overruns.
Physical PODs leading to delayed reconciliation and manual claim processing.

Outcomes

Automated compliance checks on every carrier, driver, and truck before dispatch.
Live shipment tracking across all modes, domestic and international, from origin to delivery.
AI-driven load planning with smart vehicle allocation and route optimization.
Unified visibility across EXIM and multi-modal freight operations.
Automated invoice reconciliation against contracted rates with direct ERP integration.
Digital ePOD capture with automated shortage claims and faster settlements.

Neha Parekh

Director of Supply Chain

We're proud to be a Pando customer!

We needed a unified platform to collaborate with our vendors seamlessly, derive intelligence from our network, plug into our evolving IT landscape, scale with our business, and provide rapid value realization and Pando checked all our boxes. We're proud to be a Pando customer!

Praveen Sharma

AVP, Head of Logistics & Distribution

We wanted a partner for the next 125 years.

We evaluated on technical expertise, implementation experience, financial stability, and cost against value. Pando came flying colors on every evaluation parameter. Godrej has just completed 125 years. We wanted a partner who can sustain with us for the next 125 years. That's why we chose Pando.

Rajat Sharma

Vice President, ISCM & Customer Services

It's like a forest and it's going to grow.

Supply chain is not an area where you can stick to one problem. What Pando is doing right is creating width to address problems across the entire journey. That's the key differentiator. People at Pando acknowledge this is not a static solution. It's like a forest and it's going to grow. You're invited into a structured cadence that makes you feel relaxed, calm, and confident.

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Supply chain is not an area where you can stick to one problem. What Pando is doing right is creating width to address problems across the entire journey. That's the key differentiator.

Vice President, ISCM & Customer Services

The perfect solution we had been looking for years to find. Pando makes it easier to read integrator rates and make cost-effective decisions. Strongly recommend this to fellow shippers.

The Freight Transformation Behind A Global Lubricant Giant

Over $100 million in freight spend. Hazardous goods. Regulatory compliance. B2B and B2C moving simultaneously. Getting it right wasn't optional.

11 %

Freight cost savings

82 %

OTIF across shipments

12 %

Increase in SLA fulfillment

We wanted someone who would truly partner with us - who is committed to creating value, understands the Indian logistics context, and is flexible enough to walk with us through this journey. That’s exactly what we found in Pando.

- Wholetime Director