Neha Parekh, Nivea India's Supply Chain Director, discusses the company's digitalization journey in freight audit amidst pandemic challenges. They overcame manual processes and delays by adopting a cloud-based platform. Partnering with a supply chain tech provider, they improved SLA (Service level agreement) adherence, reduced payment cycles, and disputes. Parekh underscores features like data accuracy and real-time visibility for efficiency. She presents practical examples, highlighting digital tools' transformative impact on freight management.